1. Help Center – Expedia Group Travel Creator Program
  2. Product & Tools
  3. Travel Shops

Why can't I see the Travel Shops "+" sign?

Updated

If you’re unable to connect your account or see the Travel Shops "+" sign in the Expedia app, follow these troubleshooting steps:

1. Update the Expedia app

  • Ensure you have the latest version of the Expedia app installed.

  • Check for updates in your device’s app store and install if available.

     

2. Verify point of sale settings

  • Confirm that the point of sale in the app matches the one used when creating your Travel Shop in the Creator Hub.
  • Steps to check:
    1. Open the Expedia app and go to Account.
    2. Navigate to Security and Settings.
    3. Check Region to ensure it matches your Travel Shop’s Point of Sale.

If the issue persists, contact creatorsupport@expediagroup.com with details and screenshots for assistance.

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