If you received an email about creator account inactivity, this FAQ explains why inactive accounts are reviewed, what activity counts, and what you can do to keep your account active.
If no qualifying activity is recorded within 30 days of the notification email, your account may be deactivated.
We periodically review creator accounts that have shown no activity for an extended period. If your account has been inactive for more than 12 months, you may receive a notice asking you to record new activity within 30 days to keep your account active.
For the Expedia Group Travel Creator Program, an inactive account is one that has not recorded qualifying activity for over 12 months.
Qualifying activity includes at least one of the following:
• Driving clicks through your affiliate links
• Generating a booking through your affiliate links
To keep your account active, you must record new activity within 30 days of receiving the notification email. You only need to complete one of the following actions:
• Drive clicks through your affiliate links
• Generate a booking through your affiliate links
Once qualifying activity is recorded, no further action is needed.
You have 30 days from the date of the email to record new qualifying activity on your account.
If no qualifying activity is recorded within 30 days, your creator account will be deactivated.
If your account is deactivated, you may lose access to creator account features and tools associated with the program.
No. Once qualifying activity is successfully recorded on your account, no further action is required.
The following actions count as activity for the purposes of keeping your account active:
• A click through one of your affiliate links
• A booking generated through one of your affiliate links
If you are unsure whether your recent activity qualifies, check your account performance for the latest activity recorded on your account.
No. Logging in to your account does not count as account activity.
To keep your account active, you’ll need to record new activity within the 30-day notice period. This can either be a click through one of your affiliate links or a booking generated through your affiliate links.
Once this activity is recorded, your account will remain active, and no further action is needed.
We understand that account notifications can sometimes be missed, including if an email is filtered into a spam or junk folder.
If your account has already been deactivated, reactivation may not be available as part of this process. In this case, you’ll need to create a new account through the current application process if you’d like to participate again.